Privacy Policy

LAST UPDATED: October 10th, 2017

Prime Trust Privacy Policy

At Prime Trust, our most important asset is our relationship with you. This Privacy Policy is designed to explain how we collect, use, and share information gathered through our websites (including,, and any other site that links to this Privacy Policy), and mobile applications (collectively, the “Services”). The terms “Prime Trust,” “we,” and “us” include Prime Trust LLC, our affiliates and subsidiaries. By using the Services, you agree to the terms and conditions of this Privacy Policy. Beyond the Privacy Policy, your use of the Service is also subject to our Terms of Service as found via the link at the bottom of this page.

Information We Collect

Information You Provide Us

Customer Information: When you sign up to create a Prime Trust account, you provide us with information about yourself, including:

You may choose to sign in using your Google or Facebook account credentials, in which case we collect your Google or Facebook account ID and associated email address.

If you sign up as an entity (e.g. a company, partnership, trust, etc), you may also need to provide us with pertinent information about your entity, including:

If you create an account with another person, you may need to provide the above information about that person as well.

Beneficiary Information: When you create a Prime Trust account, you also provide us information about the beneficiary/beneficiaries of the trust, including:

Financial Information: In order to process your deposits, we may collect information about your bank routing numbers, bank account numbers, billing address, or credit or debit card. If you make a deposit using a credit or debit card through the Services, your information will be maintained by a third-party merchant bank payment processor and not by us.

You may also provide us with information about your financial profile, including information about your financial advisor, investment preferences, goals, and risk tolerances.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

You may also provide us with contact information for other individuals, such as your friends and family, whom you would like to invite to join the services or contribute to a trust. By submitting personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Information We Collect Automatically From Your Use of the Services

When you use our Services, we and our third party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Services, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Services.

We may use this information, for example, to ensure that the Services function properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We work with analytics providers such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.

How We Use Your Information

We may use the information we collect:

How We Share Your Information

We disclose information that we collect through the Services to third parties in the following circumstances:

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.


We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. It is important that you maintain the security and control of your account credentials, and not share your password with anyone.

Your Choices

From time to time, we send marketing e-mail messages to our users. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email.

Use of Services by Minors

The Services are not directed to individuals under the age of eighteen (18), and we request that they not provide personal information through the Services.

International Cross-Border Data Transfer

Prime Trust uses servers hosted in the United States. Please note that we may be transferring your information outside of your region for storage and processing in the United States and around the globe. By using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

Updates to This Privacy Policy

We may make changes to this Privacy Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make material changes, we may notify you through the Services or by sending you an email or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, you may contact us at